Frequently Asked Questions

What is the difference between a Psychologist and a Psychiatrist?

Both psychiatrists and psychologists are typically trained to practice psychotherapy - talking with their patients about their problems. But the differences in background and training translates into different approaches to solving your mental health problems. ​

As Psychologists we look closely at your beliefs and behaviours and treat your emotional and mental suffering with interventions, tools and strategies targeted at changing specific behaviours or perceptions. For example, if you’re depressed and can’t get out of bed, then we'll look at the behaviours, thoughts and emotions that have led to that situation, and work with you to create an effective treatment plan to encourage change.

Psychologists are not able to prescribe medication to treat mental health issues. ​ Given a Psychiatrist's training as a medical doctor they tend to approach things from a more biological and neuro-chemical perspective. A Psychiatrist's diagnosis is going to be one of exclusion. For instance, before a they call you depressed, they're going to explore other potential causes such as vitamin deficiency or thyroid problems. Once a Psychiatrist has made a mental health diagnosis they are going to work with you using a course of prescribed medication to help manage the issue.

Can I get funding for your service?

We can support WINZ applications for Disability Allowance providing you are eligible. You can find out more about this process and your eligibilty on the Work and Income website.

You may also be able to claim sessions with your medical insurer, depending on your policy. Check with your insurer to see if this is an option.

How long am I likely to have to wait for an appointment?

Waiting times vary between our clinicians and also fluctuate at certain times of the year. However we very rarely have a wait list longer than 2-3 weeks and we always try to accommodate you as soon as we can.

How do I make a referral to your service?

You can self refer to our service. All you need to do is complete a registration form. You can then make a booking online. You can also be referred by your GP - if you have a history of mental health service involvement or are currently taking medication for your condition a GP referral is often helpful for us.

Do you treat or work with clients who have OCD?

Yes, OCD is often linked to anxiety and other mental health issues. Given our experience and specialism in the treatment of anxiety disorders our Psychologists have excellent experience working with clients who have OCD.

How long do your sessions last?

All of our sessions last 50 minutes in duration.

How much does a session cost?

All of our psychological therapy sessions cost $180. We can support disability allowance applications for funding (see information above).

How can I pay for my appointment?

We can accept various forms of payment. EFTPOS or Debit is our preferred method of payment however we can accept payment via internet banking, cash, cheque and credit card. If you wish to pay by credit card we do charge a 3% transaction fee which is added upon payment.

How does the cancellation fee work?

If you can’t make an appointment you will need to let us know at least 48 hours prior so the spot can be refilled. Otherwise we’ll need to charge you for the missed appointment as follows:

·         Missed appointments and cancellations within 24 hours: charged in full.

·         Cancellations within 48 hours: charged at 50% (unless the spot is filled).

For example, if your appointment is 10.30am on a Tuesday, then if you let us know after 10.30am on the day before (Monday), then you would be charged the full amount. If you let us know after 10.30am on the Friday before, then you would be charged a half fee, unless we could fill the slot (note that only weekdays are included, as we are not open during the weekend. This also discludes public holidays). If you let us know before 10.30am on the Friday before, then there would be no fee.